{"id":16090,"date":"2026-07-30T11:21:36","date_gmt":"2026-07-30T09:21:36","guid":{"rendered":"https:\/\/www.zoneo.be\/privacy-policy\/"},"modified":"2026-09-07T11:25:00","modified_gmt":"2026-09-07T09:25:00","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.zoneo.be\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16090\" class=\"elementor elementor-16090 elementor-13166\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-391f5d7 e-con-full e-flex e-con e-parent\" data-id=\"391f5d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e58b6c4 elementor-widget elementor-widget-text-editor\" data-id=\"e58b6c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"model-response-message-contentr_d1348e3bcb89e058\" class=\"markdown markdown-main-panel md-content enable-luminous-fast-follows enable-updated-hr-color\" dir=\"ltr\" aria-busy=\"false\" aria-live=\"polite\"><div>ZONEO \u2022 BattleKart J&#038;Q SRL<\/div><br><h1 data-path-to-node=\"1\">Privacy Policy<\/h1><div><b data-path-to-node=\"2\" data-index-in-node=\"0\">Preamble:<\/b> This policy describes how your personal data is processed when you visit our center, use our website and booking tool, purchase our products and services, or participate in our activities. It is established in accordance with Regulation (EU) 2016\/679 (&#8220;GDPR&#8221;) and the Belgian law of July 30, 2018. <\/div><br><h2 data-path-to-node=\"3\">1. Data Controller<\/h2><div>The data controller for your data is the company <b data-path-to-node=\"4\" data-index-in-node=\"59\">BattleKart J&#038;Q SRL<\/b>, operating under the trade name &#8220;<b data-path-to-node=\"4\" data-index-in-node=\"113\">Zoneo<\/b>&#8220;, registered with the BCE under number 1003.917.633, with its registered office at Avenue Wilson 415, 7012 Jemappes, Belgium (&#8220;Zoneo&#8221;, &#8220;we&#8221;). Contact for any questions regarding your data: info@zoneo.be. <\/div><br><h2 data-path-to-node=\"5\">2. Data We Collect<\/h2><ul data-path-to-node=\"6\"><li><div><b data-path-to-node=\"6,0,0\" data-index-in-node=\"0\">Online account and booking (individual customers):<\/b> first name, last name, email address, phone number, postal address, postal code, city, country, booking and purchase history.<\/div><\/li><li><div><b data-path-to-node=\"6,1,0\" data-index-in-node=\"0\">Online account and booking (business customers):<\/b> company name, VAT number (optional), as well as contact person details (first name, last name, email, phone, address). With a Belgian VAT number, the invoice is automatically transmitted via the Peppol network. <\/div><\/li><li><div><b data-path-to-node=\"6,2,0\" data-index-in-node=\"0\">Subscribers (Zoneo Pass):<\/b> &#8220;ID photo&#8221; type photograph associated with the Pass identification code, and profile identification data (last name, first name, date of birth, address). When subscribing on-site, you may consent to the electronic reading of your identity card to automatically complete this data; this reading is optional (manual entry always possible) and the national register number is neither read, recorded, nor stored. <\/div><\/li><li><div><b data-path-to-node=\"6,3,0\" data-index-in-node=\"0\">Cancellation of a Zoneo Pass for medical reasons:<\/b> medical certificate of unfitness (without diagnosis) or death certificate extract, submitted in support of the request.<\/div><\/li><li><div><b data-path-to-node=\"6,4,0\" data-index-in-node=\"0\">Video surveillance:<\/b> images captured by the center&#8217;s surveillance cameras (law of March 21, 2007), indicated by legal pictograms.<\/div><\/li><li><div><b data-path-to-node=\"6,5,0\" data-index-in-node=\"0\">Payments:<\/b> payment data (card, account) is processed directly by our payment provider Mollie and is not transmitted to us.<\/div><\/li><li><div><b data-path-to-node=\"6,6,0\" data-index-in-node=\"0\">Website and booking tool:<\/b> browsing data and cookies\/trackers, according to your choices expressed via our consent management banner (CookieYes) \u2014 see section 8.<\/div><\/li><li><div><b data-path-to-node=\"6,7,0\" data-index-in-node=\"0\">Newsletter:<\/b> email address, if you have checked the corresponding consent box.<\/div><\/li><\/ul><div><i data-path-to-node=\"7\" data-index-in-node=\"0\">Note:<\/i> The center&#8217;s photo booth does not collect any personal data: photos are retrievable by players using a QR code and are automatically deleted after 24 hours. The free Wi-Fi provided in the center does not involve any data collection. <\/div><br><h2 data-path-to-node=\"8\">3. Purposes and Legal Bases<\/h2><table data-path-to-node=\"9\"><thead><tr><td><strong>Purpose<\/strong><\/td><td><strong>Data Concerned<\/strong><\/td><td><strong>Legal Basis<\/strong><\/td><\/tr><\/thead><tbody><tr><td><span data-path-to-node=\"9,1,0,0\">Management of bookings, accounts, Zoneo Passes, Gift Cards and performance of services<\/span><\/td><td><span data-path-to-node=\"9,1,1,0\">Account and booking data, subscriber photo, profile<\/span><\/td><td><span data-path-to-node=\"9,1,2,0\">Performance of contract (Art. 6.1.b)<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"9,2,0,0\">Invoicing, accounting and tax obligations (including Peppol transmission)<\/span><\/td><td><span data-path-to-node=\"9,2,1,0\">Invoicing data, purchase history<\/span><\/td><td><span data-path-to-node=\"9,2,2,0\">Legal obligation (Art. 6.1.c)<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"9,3,0,0\">Sending scores and tracking game progression by the attraction provider<\/span><\/td><td><span data-path-to-node=\"9,3,1,0\">Participant&#8217;s email address<\/span><\/td><td><span data-path-to-node=\"9,3,2,0\">Performance of contract (Art. 6.1.b)<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"9,4,0,0\">Security of persons and property, prevention and detection of offenses<\/span><\/td><td><span data-path-to-node=\"9,4,1,0\">Video surveillance images<\/span><\/td><td><span data-path-to-node=\"9,4,2,0\">Legitimate interest (Art. 6.1.f) and law of March 21, 2007<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"9,5,0,0\">Processing requests for cancellation for medical reasons or death<\/span><\/td><td><span data-path-to-node=\"9,5,1,0\">Certificate of unfitness, death certificate extract<\/span><\/td><td><span data-path-to-node=\"9,5,2,0\">Explicit consent \/ establishment and exercise of rights (Art. 9.2.a and 9.2.f)<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"9,6,0,0\">Internal statistics and improvement of our services<\/span><\/td><td><span data-path-to-node=\"9,6,1,0\">Purchase and attendance data, aggregated<\/span><\/td><td><span data-path-to-node=\"9,6,2,0\">Legitimate interest (Art. 6.1.f)<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"9,7,0,0\">Targeted advertising on social networks and audience measurement (GA4, Meta Pixel, TikTok Pixel via GTM)<\/span><\/td><td><span data-path-to-node=\"9,7,1,0\">Cookies and advertising identifiers<\/span><\/td><td><span data-path-to-node=\"9,7,2,0\">Consent (Art. 6.1.a), via the CookieYes banner<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"9,8,0,0\">Newsletter (news, offers and deals)<\/span><\/td><td><span data-path-to-node=\"9,8,1,0\">Email address<\/span><\/td><td><span data-path-to-node=\"9,8,2,0\">Consent (Art. 6.1.a), withdrawable at any time<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"9,9,0,0\">Optional electronic reading of identity card (subscriber profile creation)<\/span><\/td><td><span data-path-to-node=\"9,9,1,0\">Last name, first name, date of birth, address<\/span><\/td><td><span data-path-to-node=\"9,9,2,0\">Consent (Art. 6.1.a), manual alternative guaranteed<\/span><\/td><\/tr><\/tbody><\/table><h2 data-path-to-node=\"10\">4. Recipients and Processors<\/h2><ul data-path-to-node=\"11\"><li><div><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Malghem Consulting SRL<\/b>, publisher of the &#8220;Bookigo&#8221; booking and management tool, which hosts and processes data on our behalf as a processor (Art. 28 GDPR). Data is hosted by OVH in Roubaix (France, European Union). <\/div><\/li><li><div><b data-path-to-node=\"11,1,0\" data-index-in-node=\"0\">Mollie B.V.<\/b>, payment service provider, which processes your payment data as a separate data controller, in accordance with its own privacy policy.<\/div><\/li><li><div>The <b data-path-to-node=\"11,2,0\" data-index-in-node=\"3\">provider of the relevant attraction<\/b> (for example the BattleKart network), which receives the participant&#8217;s email address in order to send them their scores and allow them to maintain their game progression from session to session, the email serving as a game identifier. This provider processes this data in accordance with its own privacy policy. <\/div><\/li><li><div>Our <b data-path-to-node=\"11,3,0\" data-index-in-node=\"6\">accountant and advisors<\/b>, for accounting and business management purposes.<\/div><\/li><li><div>The <b data-path-to-node=\"11,4,0\" data-index-in-node=\"3\">Peppol network<\/b> and its access points, for the transmission of electronic invoices to business customers.<\/div><\/li><li><div><b data-path-to-node=\"11,5,0\" data-index-in-node=\"4\">Judicial and police authorities<\/b>, upon request (including the retention and provision of video surveillance images).<\/div><\/li><li><div><b data-path-to-node=\"11,6,0\" data-index-in-node=\"4\">Advertising platforms<\/b> (Google, Meta, TikTok), only through cookies and pixels you have accepted (section 8).<\/div><\/li><\/ul><div>Malghem Consulting SRL may also carry out, on its own behalf, statistics and market studies relating to the leisure sector. These analyses are performed exclusively on aggregated and anonymized data, which no longer allow the identification of individuals. <\/div><br><h2 data-path-to-node=\"13\">5. Transfers Outside the European Union<\/h2><div>Our account, booking and operational data is hosted in the European Union (OVH, Roubaix). The use, with your consent, of measurement and advertising tools (Google Analytics 4, Meta Pixel, TikTok Pixel) may result in data transfers to third countries, notably the United States. Google and Meta are certified under the EU-U.S. Data Privacy Framework; transfers related to TikTok are governed by the European Commission&#8217;s standard contractual clauses.  <\/div><br><h2 data-path-to-node=\"15\">6. Retention Periods<\/h2><table data-path-to-node=\"16\"><thead><tr><td><strong>Data<\/strong><\/td><td><strong>Retention Period<\/strong><\/td><\/tr><\/thead><tbody><tr><td><span data-path-to-node=\"16,1,0,0\">Customer account, booking and purchase history<\/span><\/td><td><span data-path-to-node=\"16,1,1,0\">Duration of the business relationship, then 3 years after the last active contact (last purchase, last login or last interaction), for management and prospecting purposes<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,2,0,0\">Invoicing data and accounting documents<\/span><\/td><td><span data-path-to-node=\"16,2,1,0\">7 years, in accordance with accounting and tax obligations<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,3,0,0\">Subscriber photo and profile (Zoneo Pass)<\/span><\/td><td><span data-path-to-node=\"16,3,1,0\">Duration of Pass validity, then deletion within a maximum of 3 months<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,4,0,0\">Medical certificates and death certificates (cancellation)<\/span><\/td><td><span data-path-to-node=\"16,4,1,0\">Duration of request processing, then 1 year as proof, then deletion<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,5,0,0\">Video surveillance images<\/span><\/td><td><span data-path-to-node=\"16,5,1,0\">30 days maximum, except extended retention of relevant images in case of detected offense or upon request by authorities<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,6,0,0\">Photo booth photos<\/span><\/td><td><span data-path-to-node=\"16,6,1,0\">Automatic deletion after 24 hours<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,7,0,0\">Email address (newsletter)<\/span><\/td><td><span data-path-to-node=\"16,7,1,0\">Until withdrawal of consent (unsubscribe link in each mailing)<\/span><\/td><\/tr><tr><td><span data-path-to-node=\"16,8,0,0\">Cookies and trackers<\/span><\/td><td><span data-path-to-node=\"16,8,1,0\">According to the durations detailed in the consent management banner (CookieYes)<\/span><\/td><\/tr><\/tbody><\/table><h2 data-path-to-node=\"17\">7. Your Rights<\/h2><div>You have, under the conditions provided by the GDPR, the following rights: access to your data, rectification, erasure, restriction of processing, portability, objection (particularly to prospecting, at any time and without reason), and withdrawal of your consent for processing that depends on it (newsletter, cookies, eID reading), without retroactive effect.<\/div><br><div>To exercise your rights, send us your request at info@mons.battlekart.com, attaching any element allowing us to identify you. We respond within one month, extendable under legal conditions. You may also file a complaint with the Data Protection Authority (Rue de la Presse 35, 1000 Brussels \u2013 www.autoriteprotectiondonnees.be).  <\/div><br><h2 data-path-to-node=\"20\">8. Cookies and Trackers<\/h2><div>Our website and booking tool use cookies and similar technologies, deployed via Google Tag Manager: cookies strictly necessary for operation (exempt from consent), audience measurement (Google Analytics 4) and advertising (Meta Pixel, TikTok Pixel). With the exception of strictly necessary cookies, these trackers are only activated with your consent, collected and modifiable at any time via our consent management banner (CookieYes). Details of cookies, their purposes and durations are provided in the preferences panel permanently accessible on the site.  <\/div><br><h2 data-path-to-node=\"22\">9. Minors<\/h2><div>Data of minor participants is provided by the parent or responsible adult making the booking, who guarantees having the necessary authority. Our commercial communications do not target minors. <\/div><br><h2 data-path-to-node=\"24\">10. Security<\/h2><div>We implement, with our processors, appropriate technical and organizational measures to protect your data (hosting in the European Union, access control, communication encryption, logging, backups). In the event of a data breach likely to pose a risk to your rights and freedoms, we will proceed with the notifications required by Articles 33 and 34 of the GDPR. <\/div><br><h2 data-path-to-node=\"26\">11. Modifications<\/h2><div>This policy may be updated, particularly in the event of changes to our services or regulations. The version in force is the one published on our website, with its last update date. <\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ZONEO \u2022 BattleKart J&#038;Q SRL Privacy Policy Preamble: This policy describes how your personal data is processed when you visit our center, use our website and booking tool, purchase our products and services, or participate in our activities. It is established in accordance with Regulation (EU) 2016\/679 (&#8220;GDPR&#8221;) and the Belgian law of July 30, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16090","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy | Zoneo<\/title>\n<meta name=\"description\" content=\"We handle your personal data that you enter on the Zoneo site with care. 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