Frequently asked questions

Zoneo is a 3,800 m² immersive leisure centre in Jemappes (Mons). You’ll find BattleKart (karting in video game mode), Swarms VR (team virtual reality), theArcade Zone and the Lounge Zone, our bar with snacks.

It’s highly recommended, especially at weekends: book your slot online to guarantee your place and avoid waiting. Sessions are paid in full when you book.

During term time: from 4 pm on Monday, Tuesday, Thursday and Friday, from 1 pm on Wednesday and from 10 am at weekends. We close at 9 pm, except on Friday and Saturday (midnight).

During school holidays: every day from 10 am until 9 pm (midnight on Friday and Saturday).

Avenue Wilson 415, 7012 Jemappes, just behind the Lidl on Avenue Wilson. Drive into the Lidl car park and head right to the back: you can’t miss the Zoneo logo on the building.

Yes: 50 free spaces right in front of the centre’s entrance.

The centre is generally accessible. The Lounge Zone and Arcade Zone are fully accessible. BattleKart and Swarms VR are harder to access, as both activities require the use of your arms and legs. Get in touch before your visit and we’ll look at what’s possible together.

Our bar serves cold drinks and snacks. For birthdays, we also have ice cream cakes (chocolate or strawberry).

Online: you pay in one go to secure your slot. Easiest for groups: everyone sends their share to the person booking.

On site: everyone can pay their own share, by card or in cash.

Plan to arrive 15 to 20 minutes before your session: time to check in, drop off your things and attend the briefing.

Let us know at least 48 hours in advance on +32 65 98 20 20 or at info@zoneo.be: we’ll adapt.

Yes, just ask at info@zoneo.be (or b2b@zoneo.be for companies).

You drive real electric karts on a track with no physical obstacles, fully immersed in worlds projected onto the floor. You control acceleration and braking, and trigger power-ups straight from your steering wheel.

No. The circuits and game modes are projected straight onto the track: you see the scenery beneath your wheels.

There’s no minimum age, but you need to be at least 1.45 m tall to reach the pedals. Access is difficult above 120 kg or for people with a large build. The karts are single-seaters: you can’t take a child with you.

15 minutes in total: 12.5 minutes of play and 2.5 minutes to get in and out of the kart.

Five: BattleRace, BattleSnake, BattleColor, BattleVirus and BattleFoot. Book several sessions to try more than one.

At a speed adapted to each game phase and to the track. The aim isn’t pure speed but immersion and the thrill of acceleration, even after an opponent’s power-up.

A smart anti-collision system takes control of the kart and brakes whenever necessary. It prevents the vast majority of bumps, which is why you drive without a helmet. Just fasten your seatbelt.

A casual outfit that’s easy to wash: tyre wear can kick up a little dust. Any cleaning costs are your responsibility.

Not at all. Players aged 10 to 65 have already tried it, and every one of them left with a smile.

A futuristic shooter in virtual reality where you fight monsters as a team. You really move around the room and your movements are reproduced live in the game.

Cooperative: you face waves of enemies together. PvE (players versus environment): you only fight the artificial intelligence, never other players. All in a dedicated room with high-end equipment.

From 2 to 6 players at the same time.

Minimum age: 12. Under-16s must be accompanied by an adult. The experience is not recommended for people with epilepsy, heart conditions, blood pressure, back, neck or balance problems, or in late pregnancy.

About 30 minutes: 5 minutes of briefing and preparation, then 25 minutes of play.

A VR headset, adjustable, and a weapon with a strap. Before the session, take off anything that could get in the way: cap, large bag, bulky accessories.

13 machines of all kinds: timeless classics, strength and precision games, and games for little ones.

With tokens bought at the bar, with bulk discounts. Tokens never expire. The Arcade Zone is not included in memberships.

Yes: Mini Rider, Mini Helicopter and Mini Air Hockey.

No. To protect the machines’ electronics, food and drink are only allowed in thebar & snack area of the Lounge Zone.

No, access is free for all our customers, before or after your session.

Yes. It’s actually the perfect spot if you’re with a group but don’t want to (or can’t) play: settle in with a drink and enjoy the atmosphere.

The same as the centre’s. The bar closes 15 minutes before closing time, so order a little ahead.

Everything happens at the counter. Order at the bar, we’ll prepare it straight away and you can head back to your seat.

Yes, it’s a family-friendly area. We just ask parents to help keep the zone relatively calm.

365 consecutive days from purchase. Bought on 15 May, it’s valid until 14 May the following year.

BattleKart and Swarms VR, which you can mix freely within your pass’s session allowance. The Arcade Zone works with its own tokens and is not included.

No. Each pass is personal and non-transferable, linked to your player profile. ID may be requested at reception.

Your friends get 10%, 20% or 30% off (depending on your pass) their sessions, as long as they play with you, in the same slot.

Yes: 2 per day with the Week Pass, 3 with the Smart Pass and 5 with the Full Pass.

Show your pass at the Lounge Zone counter: 10% off your snacks and drinks.

Buy several passes at the same time (for yourself, your partner, your children): 10% off each membership.

Online, via our online ticket office: choose the amount, add a message and pay securely. Or on site, to leave with the nice packaging.

For a BattleKart or Swarms VR session at Zoneo Mons.

Yes. The remaining balance is kept for your next visit. If it doesn’t cover everything, just top up with another payment method.

2 years from the date of purchase.

Ask our team at reception, or email us at info@zoneo.be with your card code.

A lost or stolen card cannot be replaced or refunded. Keep your confirmation email safe: it contains the unique code.

No: gift cards are neither exchangeable nor refundable, and cannot be converted into cash.

Yes. We have 80 seats and have already welcomed groups of over 100 people. Get in touch and we’ll handle the logistics.

Yes: just count the price of a full session. Get in touch to plan a tailor-made experience.

It’s actually strongly encouraged! Just one limit: costumes that compromise safety (forget the 3-metre cape).

Yes. We also offer ice cream cakes (chocolate or strawberry), on request at the bar.

On your birthday, come to reception with your ID: you’ll leave with a free pass, valid for your next visit.

Yes: decorations, music, a special touch… Call us on +32 65 98 20 20 (Monday to Friday, 9 am to 5 pm).

During term time, from 4 pm on weekdays (1 pm on Wednesday), until midnight on Friday and Saturday, and 9 pm on Sunday. Earlier opening possible on request.

Between 2 and 4 hours depending on the package. Typical format: 30 minutes to 1 hour of meeting, then 2 hours of activities. Can be extended with catering.

On BattleKart, the BattleVirus and BattleFoot modes require a shared strategy. Swarms VR is a 100% cooperative mission: you can’t win without teamwork.

Yes: 80 seats, and groups of over 100 people already welcomed.

Yes: vegetarian, vegan, halal, gluten-free, on request at least 72 hours before the event.

It’s strongly recommended: corporate slots are in high demand on weekdays.